Reliability throughout the lifetime of your unit! At TM-Machine our customer relationship does not end with the system installation. We provide our customers with the best ongoing after sale technical support, spare parts and field service.
Technical Advice and Design
TM-Machine engineers will “investigate” with the customer in order to define the proper machinery, proposing the best custom-made system. According to the customer needs about materials treatment, the capacity requirement and the warehouse layout, we will find the best solution. TM-Machine always strives for the best quality and highest possible recovery rates and outputs.
We invite you to send us samples of your materials with a description of your reduction requirements. Our testing laboratory will gladly analyze your needs and send you a sample of the finished product for your approval.
We will provide you a confidential technical analysis with the results and data.
In order to provide customers with the best equipment quality, we provide testing machine service before delivery to ensure the normal operation of each equipment.
TM-Machine's service for recycling machines is now available worldwide. TM-Machine’s skilled technicians are available to assist with onsite installation, commissioning & training on request. This will enable customers to optimize the performance of their new plant. Customers will be briefed on all aspects relating to operation and maintenance by a TM-Machine technician. Dimensional drawings together with service requirements will be provided prior to delivery of the equipment. This will allow the customer to prepare the site and allow them to commence production in a timely fashion.
Do you need advice about the right parts for your recycling machines? Our service and support experts will help find the right part and ship it to meet your needs. TM-Machine holds a adequately inventory of spare parts and their efficient service personnel will ensure that any required part will be dispatched without delay. Delivery of the spare parts may be by air, sea or courier depending on the urgency of the situation. Putting your trust in parts from TM-Machine guarantees the continuity of your work processes.
